A rostering and progress-notes app built for small registered NDIS providers (1–50 staff) in Australia — that actually clocks workers in, saves their notes, and survives the next update.
If you run a registered NDIS provider with one to fifty staff, you already know the pattern: a worker turns up at a participant's home, the app refuses to log them in, the geofence says they're 700 metres away, the progress note vanishes when they hit submit, and by Monday you're wearing a SCHADS pay error and an audit-trail gap.
We're building the rostering and progress-notes layer that the last five platforms in your inbox have failed to ship. AU-only. Built for the way your team actually works.
Get early access when we launch.
"If I can't log into my shifts, I can't get paid. I have reinstalled it twice in the last 24 hours. Nothing fixes these glitches."
"The app keeps erasing half of what I write in the progress notes. I have to literally copy everything I write so I can paste it, after I press submit and the app all of a sudden says 'there was an error' and try again."
"I have lost count of how many times this app will not allow me to clock out due to it refusing to submit the General Questions or a client's signature... Currently, I have been trying for 15 HOURS to clock out of a client with no success."
Every one of those is a verbatim Google Play review of a platform an Australian NDIS provider is paying for right now. Each one costs you money, exposes you to a Fair Work claim, or leaves you without the evidence an NDIS audit will ask for.
Feature 1
Persistent biometric login that doesn't break the morning after a release. An offline session token, so a dropped 4G signal in a participant's driveway doesn't lock your worker out of their own shift. Self-serve password reset that actually completes on mobile.
Anchored in: ~150+ reviews citing login failures as the single biggest blocker to paid work.
Feature 2
Every character your worker types is saved live — locally first, then synced. App crash, dead battery, accidental back-button, dropped connection: the note is still there. Voice-to-text dictation that doesn't double-enter words. Notes never depend on a successful "submit" round-trip, so the audit evidence is always there when the Commission asks.
Anchored in: ~60+ reviews where progress notes, incident reports and case notes silently disappeared after submit.
Feature 3
An offline-first state machine: the worker taps once to start, the event is queued on the device, and nothing — not a flaky signature pad, not a 4G dropout, not a backend timeout — can silently reverse it. Manual override with timestamp and reason for when the signature step or geofence fails, so your worker is never stuck mid-shift watching the clock.
Anchored in: ~80+ reviews of workers unable to clock out, shifts silently truncated, or pay rounded to the wrong SCHADS bracket.
Feature 4
Fifty-metre default radius (configurable per client). One-tap "I'm here" override with photo or signature as proof. Cell-tower triangulation as a fallback for indoor and basement environments where GPS is useless. The option to switch the geofence off entirely for clients where it isn't needed.
Anchored in: ~25+ reviews of workers standing inside a participant's home while the app insisted they were hundreds of metres away.
Feature 5
Staged rollout (5% → 25% → 100%) with automated regression tests on the seven flows that decide whether your team gets paid: login, biometric, clock-in, clock-out, progress-note save, incident report, availability. Release notes in plain English that tell you what was preserved, not just what was added.
Anchored in: ~50+ reviews citing a specific update as the moment the app became unusable.
All prices are in AUD, GST-exclusive, billed monthly with no lock-in. Cancel any time.
| Tier | Best fit | Price (AUD/month) |
|---|---|---|
| Solo | 1–4 staff registered provider | $149 |
| Small Team | 5–15 staff | $299 |
| Mid | 16–50 staff | $599 |
Above 50 staff, we don't fit your buying process and we'll say so. Below "registered provider with at least one employee", we're not the right tool either — Mable and the established marketplaces serve sole-trader support workers better than we can.
We're a tool that helps you keep the audit evidence the Commission expects — progress notes, clock-in/out timestamps, incident reports. Registration sits with you, the provider. We make the day-to-day record-keeping reliable enough that an audit isn't a scramble.
For small registered providers (1–50 staff) running rostering, clock-in/out and progress notes — yes, that's the workflow we cover. For enterprise-tier billing and Salesforce-integrated case management at 100+ staff, we don't and won't.
We reliably capture the inputs that SCHADS depends on — accurate clock-in, accurate clock-out, shift category, breaks. We're being deliberate about not claiming "SCHADS-correct payroll" outright: small providers have been burnt by that exact claim before, and we'd rather earn it than print it.
Australia. AWS Sydney region. We don't move participant data offshore.
Yes. We test against the device matrix that actually ships to Australian support workers, not just the latest iPhone in a developer's pocket. Edge-to-edge layout, native Android keyboard, predictive text — all supported.
Yes — that's the model. A worker has one identity (email + NDIS Worker Screening number) and can be invited by multiple provider tenants. They switch between you in the app without logging out.
Public status page (separate from this marketing site). Named contact for your account on the Small Team tier and above. Two-business-hour first response on every support ticket.
Yes — book a 20-minute call. We'll screen-share the actual product, not a slide deck.
[Testimonial placeholder — Director / Owner, Sydney metro, 8 staff. Quote to come from Day-10/11 outreach interviews.]
[Testimonial placeholder — Service Manager, Melbourne, 22 staff. Quote to come from Day-10/11 outreach interviews.]
[Testimonial placeholder — Operations Manager, regional QLD, 35 staff. Quote to come from Day-10/11 outreach interviews.]
I'm building this. The 20-minute call is a founder discovery conversation — I'll listen to your workflow, share what I've learned from other small registered providers, and answer any question about pricing or direction. No slide deck, no product demo (yet).